Services

Services

LIMATA provides its international PCB manufacturer customer base with installation & training, software and hardware services as well as regular maintenance support for its installed DI equipment base.

LIMATA‘s integrated lifecycle service approach minimizes the total costs of ownership by securing stable uptimes, a fast ROI and an extended lifetime for our DI equipment.

LIMATA offers regular hardware maintenance, software services/upgrades, as well as regional spare part support via its regional affiliates and service centres in order to ensure short-response times.

Installation & training

Installation services, staff and operator trainings as well as production bring-up support services are being provided in connection with each DI system sale. Extended application and operator trainings are available upon request.

In addition, LIMATA offers regular operator trainings (mostly conducted during a general annual or quarterly maintenance visit):

  • Operator Training
  • Maintenance Training Basic and Advanced
  • Application Training Basic and Advanced

Software and application support services

LIMATA offers its customers the following software and application support services over the entire DI equipment lifecycle:

  • Permanent software remote support (Munich)
  • New Software updates and upgrade
  • Customized software services – i.e. MES interface programming
  • New PCB product application programming support (i.e. after a relocation of the DI system to another customer production floor or facility)
  • On-site/production yield improvements

After extension of system warranty, LIMATA‘s Software & Application services are available as modular offerings in different service package types (base, advanced and premium)

Hardware services

Maintenance hardware services for LIMATA DI systems include:

  • Remote hardware services and hotline support: (12 hours / 5 days up to 24 hours / 7 days per week depending on service package)
  • On-site machine repairs
  • Annual hardware maintenance visit (on-site)
  • Remote hardware services and hotline support: (12 hours / 5 days up to 24 hours / 7 days per week depending on service package)
  • Guaranteed on-site response time <48h
  • Hardware telephone service
  • Emergency shipment preparation
  • Hardware services are available as modular offerings in different service package types (base, advanced and premium)

Spare parts

  • Spare parts supply for LIMATA DI system include – amongst others – LED, laser, scanning modules, DMD/DLP and other image components (camera), as well as motion and other electromechanical parts
  • Spare part kits (level 0/level 1/level 2) are available upon request

Service Support

For any technical questions regarding your installed Limata LDI system or a general service/spare request, please send us a message or connect via our central LIMATA service line

Limata Service Line:

+49 89 21 90 91 13 – 0

Let us know how to get back to you.

 

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