Purchase Policy
Limata aims to make your ticket-purchasing experience a comfortable, enjoyable, and equitable one so that you relish your movies/events without having to worry about otherwise usually tiring process of getting entry-tickets. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Limata.com. Should you have any queries regarding the policies, please contact our helpdesk, we would be happy to clarify them.
1. Payment Options
1.1. Online Purchase
Internet Banking
If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank''s net banking options and the amount will be automatically debited from your account.
- ICICI Bank
- HDFC Bank
- AXIS Bank
- IDBI Bank
- INDUSIND Bank
Credit Cards
Limata will soon accepts Visa & Master cards.
We are working towards to provide more payment options to you in near future.
1.2. Over the phone purchase
You can buy or just block your tickets through our phone-booking facility. You can simply call us to book your tickets.
2. Limata’s role as a ticket provider
Limata acts as an intermediary between its Partners(Theatres/Event promoters or organisers) and Ticket Buyers (“Users”, using this Site to buy tickets ) to facilitate the purchase and sale of movie/event tickets, and as such is not directly involved in the actual ticket sale transaction between the Ticket Buyers (you) and ticket-selling Theatres/Event promoters or organisers.
3. Pricing and Availability
Limata sells tickets on behalf of our Partners(Theatres/Event promoters or organisers). Limata does not define ticket prices, determine show/event times, or control ticket availability and inventory. You will be responsible for paying all applicable taxes in connection with your purchase of any tickets. Limata will control only the convenience charge levied by Limata.
4. Tickets to be bought for children 3 years and above
Most of our Partners have a policy which implies that ticket should be bought for children 3 years and above. If your children are younger than 3 years, you may to carry them in your arms. However, 3 years and older children will need separate tickets and will get a separate seat. However, in some cases our Partners may allow children over three years without an extra ticket. In such cases you are advised to contact our Partner directly for confirmation.
5. Safety of transactions made on Limata
We believe that purchasing tickets from our website is absolutely safe. We use the latest industry standard encryption technology to keep User’s personal information safe. All ordering information (including names and credit card details) is encrypted using SSL ("Secure Sockets Layer") for maximum security. Credit card and billing information cannot be read as it travels to our booking system. Credit card transactions are handled by a third party financial institution which receives the credit card number and other personal identifying information only to verify the credit card numbers and to process transactions.
6. Convenience Charges which applies
To provide our services in an economically viable mode, Tickets purchased over Limata are levied with a convenience fee unless otherwise mentioned. All types of convenience charges levied are non-refundable.
7. Maximum tickets which can be bought by a Customer
In order to prevent any kind of misuse of the site, Limata restricts the maximum number of tickets, which can be bought by a single User. This maximum limits vary by the kind of event and any contract with our partners.
8. Postponed/Cancelled Events
At times it may happen that the events/shows booked by you can are cancelled or postponed by our Partners (Theatres/Event promoters or organisers). In such events, we will attempt to contact you and refund the amount as per the policy of our Partners. In cases of postponement, new tickets will not need to be issued. User should save their tickets for use on the new event date. In any event of show/event cancellation Limata shall never be liable to you or any ticket holder for more than the cost of refunding the admission price and the fee for the relevant tickets. Convenience charge is non-refundable in any case.
9. Errors related to Ticket Price
There may occur some rare instance when the amount paid by you for a ticket is incorrect. This may happen when a human or technical error may result in an incorrect price shown on the Site, incorrect price communicated to you, or incorrect amount being processed. There may also be rare cases where tickets are sold on our Site before the scheduled date for sale.
In such cases Limata will have right to cancel that ticket and refund to you the amount that you paid. However in any such cases, Limata will contact with you as soon as the error is identified and inform you accordingly.
10. Policy for ticket Cancellation/Exchange/Refund
Limata does not offer refunds or exchanges for tickets purchased on our Site or for lost, stolen, damaged or destroyed tickets. Same applies to per-ticket convenience charge which is not refundable. Before making the payment we request you to please check for sure the show/event detail for the name, time and location of the movie/event you wish to see/attend.
Limata will place an order for your tickets with our Partner’s ticketing system (manual or electronic), reducing the number of seats available for the chosen event time. While this allows you to enjoy confirmed seats, it deters Limata and our Partners from reselling tickets in the scenario you do not attend the event/show at time you have booked your ticket.
In a case when you are not able to attend a movie or event for the particular time you booked for, you can directly contact theatre/multiplex management or Event promoter/organisers for any refunds whatsoever. We advise you that you contact the event promoter prior to your show time, as they may not issue refunds or provide exchanges after the show time. Any refund or exchange is at the discretion of Event Management (theatre/multiplex management or Event promoter/organisers) and can only be conducted at the box office sales of event.
11. Customer Verification at ticket window
Limata provides you with a confirmation number with every booking on our SITE. We will also provide you with
- A electronic receipt via email and a confirmation sms if ticket is booked over website
- A confirmation sms if ticket is booked over phone
You need to provide this confirmation number along with Credit Card used for ticket booking or any photo id of the person whose credit card or bank account has been used for booking. In case the person, whose credit card or bank account has been used for booking , is not coming himself/herself in person , photocopy of the credit card, used for booking, and his/her photo-id card is required to be presented at the event/show’s booking-window.
12. Customer Care
We strive to serve you in best possible manner. Should you need any assistance for booing the ticket or need any clarification please contact us at our helpdesk numbers or write us at carelimata@gmail.com. We will try to solve your queries in a prompt manner.
Privacy Policy:
Limata is committed to protect the privacy of users visiting our site. We want you to be familiar with how we collects, uses and shares your information. Your visit to Limata.com means that you have gone through our privacy policy and accept the rules governing the use of information collected by you. Limata.com may have links to websites of our Partners or Third-parties. These Partners or Third Parties are not abided by Privacy Policy of Limata. If customer chooses to use services provided by any these vendors or partners, he/she will be governed by their Privacy Policy and Limata does not hold the responsibility to maintain the information privacy as mentioned in this policy.
1. Different Kind of Information collected by Limata
Personally Identifiable Information
Information which can be utilized to identify your individuality is termed as Personally identifiable information. It may be such as your contact information as name, mailing address, phone number, email id or financial information like credit/debit card number and expiration date (or other payment-method information), or information collected while registering on Limata like login ID, member name and password. When you sign up for or use the Site, Limata collects some amount of Personally Identifiable Information from you. Limata also collects Personally Identifiable Information that you may voluntarily provide when you use the Site, that you may disclose in a public area of the Site including areas such as a rating/review page, message board or chat room, or that you may include if you communicate with Limata.
Non-personally identifiable Information
We may automatically collect information from our users at several different points on this Site. However these kinds of information are not personally identifiable in nature. The automatically collected information may include information such as your browser type,IP address, advertisements you select, the type of Service you use and the searches you conduct.
Cookies:
Limata may place cookies on your computer to enhance your overall site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Most Web browsers automatically accept cookies, but you can change your browser to prevent that. Even without a cookie, you can still use most of the features on our site. But use of cookie enables us to serve you better and in customized manner by knowing your preferences (such as automatically populated fields like location etc., based on your preferences. So that you need not to fill similar information each time you book a ticket). These cookies generally do not allow us to personally identify you. However, external websites including our search partners may place their own cookies on your computer during your visit to their external website through links provided on our site. Use of the information contained in these cookies may be subject to their own privacy policies. Additionally, we may allow advertisers to place their own cookies in order to be able to serve more relevant adverts on this or other sites by tracking some of the searches and clicks on Limata as well as your response to each ad. In general, none of these third parties can make use of this information to identify you personally.
2. How do Limata use the information collected by you
We do not share, sell or rent your Personally Identifiable information except in cases where such release is necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect the rights, property or safety of our users or others. However, in the event that you expressly opt-in via the Site or other Service to receive particular products or services, or information about products or services, that are offered by our Partners or Third Parties, or otherwise authorize us to do so, we will share your Personally Identifiable Information with those third parties as appropriate for those limited purposes. We may however use certain non-personally identifiable information for the purposes of customizing our services to you, sending personalized marketing material, and statistical analysis for tracking the consumer behaviour patterns.
3. What else should you know about privacy?
Security
We maintain security measures in place in order to attempt to protect against the loss, misuse and alteration of the Personally Identifiable Information under our control. Please be advised, however, that the Internet and other various networking communication media are not entirely secure, and your information may therefore be subject to interception or loss which is beyond our control. Accordingly, Limata assumes no responsibility or liability for disclosure of your information (personally identifiable or otherwise) due to errors in transmission, unauthorized external third-party access or other causes beyond Limata''s reasonable control.
Third Parties
Limata does not control the privacy policies of Third-parties that have their web sites linked to this Site or other Service or with whom we may share your information in accordance with this Privacy Policy. If you click on an advertisement or link, the privacy policies of the web site that you link to will govern the use of your information by that web site''s operator. Limata assumes no responsibility or liability for the actions of such third parties with respect to their use of your information or otherwise. Accordingly, make sure you are aware of and comfortable with the privacy policies of any third-party web sites you visit to.
Modifications to Privacy Policy
Due to the evolving nature of Internet, Limata may have to update this privacy policy from time to time. In such an event, Limata shall post its updated Privacy Policy on its website to ensure that our users are kept informed about the nature of personal information collected and the ways it is used. Limata encourages you to review these policies from time to time. Your continued use of the service implies your acceptance of the policies then in force.